How To Resolve Most Google Apps Issues
Since switching the majority of my clients over to Google Apps I have enjoyed the speed, reliability and accessibility of their free service. Unfortunately when things don’t go as expected, dealing with Google’s “customer service” is a less than comforting experience. I have found one thing you can do on your own to clear up most issues before attempting to get the boys up in Mountain View to help you out.
Google is very strict when it comes to taking measures to prevent spam in their system, so they rely heavily on captcha to verify human interaction with their service. Follow these steps to unlock your Google Apps account:
1) Go to https://www.google.com/a/yourdomain.com/UnlockCaptcha, replacing “yourdomain.com” with your domain name
2) Enter your username, password and the captcha text
3) Click the Unlock button
